Shipping policy

Shipping Policy

Last Updated: 27 September 2026

At Mini & Mama, we are committed to making sure your order reaches you safely and as quickly as possible.

1. Shipping Within Egypt

We currently offer delivery across Egypt.

Cairo & Giza: Estimated delivery within 1–3 business days.
Other governorates: Estimated delivery within 2–5 business days.
Some remote areas may require additional delivery time.

Please note that delivery times are estimates and may vary depending on the delivery location, order volume, weekends, public holidays, or circumstances beyond our control.

2. Shipping Fees

Shipping fees are calculated and displayed at checkout based on your delivery location and order details.

From time to time, Mini & Mama may offer free shipping promotions or special delivery offers. Any applicable offer will be clearly displayed on our website.

3. Order Processing

Orders are normally processed within 1 business day after they are placed.

Orders placed during weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you may receive a confirmation message with the available delivery or tracking information.

4. Delivery

Please make sure that the delivery address and contact information provided at checkout are accurate.

Our delivery partner may contact you by phone to arrange delivery. If the courier is unable to reach you or deliver the order due to incorrect information or repeated unsuccessful delivery attempts, additional delivery arrangements or fees may apply.

5. Delays

Although we do our best to deliver orders within the estimated timeframe, Mini & Mama is not responsible for delays caused by circumstances outside our control, including:

Public holidays
Weather conditions
Traffic or transportation disruptions
Courier-related delays
Incorrect or incomplete delivery information
Other unforeseen circumstances

If your order is significantly delayed, please contact our customer support team and we will assist you in following up with the delivery provider.

6. Damaged Packages

If your package appears damaged upon delivery, please contact us as soon as possible.

We recommend taking photos or videos of the package and the product before opening or immediately after opening it, as this may be required when reviewing a damage claim.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including: